Definitions And Overview
These Terms and Conditions constitute a contract between the customer (“you”) and The D.O.G Shop (“us/we/our”).
These terms and conditions apply to the ordering, purchase, fulfillment and delivery of Products and general use of the The D.O.G Shop website. Please read thoroughly before placing your order. These Terms and Conditions contain important information about the ordering process, processing and handling, fulfillment and delivery of goods, including limitations of liability.
In addition to these General Terms and Conditions, Orders from The D.O.G Shop are subject to the Terms and Conditions of the entities or brands we represent. If you do not understand these Terms and Conditions or if you have any questions, please do not hesitate to Contact Us. In these terms and conditions, “we” “us” and “our” refers to The D.O.G Shop. Your access to and use of all information on this website is subject to these terms and conditions. The information is intended for residents of Australia and New Zealand only.
We reserve the right to amend this Policy at any time and your use of the website following any amendments will represent your agreement to be bound by these terms and conditions as amended. We therefore recommend that each time you access our website you read these terms and conditions.
When you visit our website, we give you a limited licence to access and use our information for personal use. You are permitted to download a copy of the information on this website to your computer for your personal use only provided that you do not delete or change any copyright symbol, trade mark or other proprietary notice. Your use of our content in any other way infringes our intellectual property rights.
Except as permitted under the Copyright Act 1968 (Cth), you are not permitted to copy, reproduce, republish, distribute or display any of the information on this website without our prior written permission. The licence to access and use the information on our website does not include the right to use any data mining robots or other extraction tools. The licence also does not permit you to metatag or mirror our website without our prior written permission. We reserve the right to serve you with notice if we become aware of your metatag or mirroring of our website.
Intellectual Property Rights
The copyright to all content on this website including applets, graphics, images, layouts and text belongs to us or we have a licence to use those materials.
All trade marks, brands and logos generally identified either with the symbols TM or ® which are used on this website are either owned by us or we have a licence to use them. Your access to our website does not license you to use those marks in any commercial way without our prior written permission.
This website may from time to time contain hyperlinks to other websites. Such links are provided for convenience only and we take no responsibility for the content and maintenance of or privacy compliance by any linked website. Any hyperlink on our website to another website does not imply our endorsement, support, or sponsorship of the operator of that website nor of the information and/or products which they provide. Linking our website is not permitted without prior consent. We reserve the right to serve you with notice if we become aware of such linking.
Your Account And VIP Club Membership
You are responsible for maintaining the confidentiality of your account information and your account passwords. You are also responsible for any type of access to your computer and any sensitive account information stored on your computer. You are also responsible for all activities that are carried out under your account or password. If you are under 18, please seek permission from a parent or adult guardian before you use our website. The D.O.G Shop reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at our discretion.
Disclaimer And Indemnity
Whilst we have taken all due care in providing the information on our website, we do not provide any warranty either express or implied over and above the OEM product warranties. We also take all due care in ensuring that our website is free of any virus, worm, Trojan horse and/or malware, however we are not responsible for any damage to your computer system which arises in connection with your use of our website or any linked website.
By accessing our website, you agree to indemnify and hold us harmless from all claims, actions, damages, costs and expenses including legal fees arising from or in connection with your use of our website.
Product Descriptions, Orders And Images
We strive to ensure that our products are described as accurately as possible on our website, however we do not warrant that the description is accurate. Where we become aware of any inaccurate information, we reserve the right to correct any error or omission.
Images have been provided for illustrative purposes only and we do not guarantee that any image will reproduce in true colour nor that any given image will reflect or portray the full design or options relating to that product.
We strive to ensure that our listed product range is current however we give no undertaking as to the availability of any product advertised on our website. All prices are in Australian Dollars (AUD) and are inclusive of GST. We reserve the right to amend our prices at any time. Postage and Handling is an additional charge, calculated at time of purchase or unless advised to be at not extra cost via a coupon. Delivery of your ordered product/s is set out in our Shipping policy. Title in the goods passes to you when we have received payment. All risk of loss or damage to the goods passes to you when we despatch the goods.
Order Payment Disputes
If an order payment dispute is determined to be false or illegitimate, the claimant will be responsible for all associated chargeback fees, along with service and legal fees in reclaiming the funds.
Applicable Jurisdiction And Law
These terms and conditions are to be governed by and construed in accordance with the laws of New South Wales and any claim made by either party against the other which in any way arises out of these terms and conditions will be heard in New South Wales and you agree to submit to the jurisdiction of those Courts.
If any provision in these terms and conditions is invalid under any law the provision will be limited, narrowed, construed or altered as necessary to render it valid but only to the extent necessary to achieve such validity. If necessary the invalid provision will be deleted from these terms and conditions and the remaining provisions will remain in full force and effect.
Secure Online Ordering
The D.O.G Shop understands the sensitivity of customer information. For this reason our domain is fully secured by a certified, trusted, encrypted SSL connection. When our website uses SSL extensions for security transactions between your web browser and our web server, information passed to and from the server using 256bit encryption. This prevents hackers accessing your webpage session, making sure personal and sensitive important information remains safe.
The D.O.G Shop utilizes most networks of social media as a core function and operation method for “our” advertising of “our” business and for the promotion of “our” products, brands and “our” business brand name. Personal information about visitors to our social media sites is collected only when knowingly and voluntarily submitted. It is our intention that this policy will protect your personal information from being dealt with in any way that is inconsistent with applicable privacy laws in Australia.
Order Cancellations, Modifications, Exchanges & Refunds
Please refer to our Returns and Exchanges Policy
Delivery Amendments And Deliveries Not Collected
Please refer to our Shipping Information Policy