What information is collected by The D.O.G Shop?
The D.O.G Shop is committed to providing you with the best possible customer service experience. The D.O.G Shop is bound by the Privacy Act 1988 (Crh). Here are the types of information we may collect:
- Complete/Incomplete Order Information You Provide: This information may include order details, name, address, contact numbers, email address and any other additional information provided through the “Order Instruction” form fields. Further correspondence through order notes and follow up communications may also be collected, but kept private. This information is used for the sole purpose of responding to inquiries, fulfilling orders and follow up on way to improve our website user experience
- E-mail And Phone Communications: The main type of correspondence is carried out via email/online form submission. We also collect phone call communications. This includes general inquiry or phone order processing. As a subscriber to Club D.O.G, you will receive occasional email communications from The D.O.G Shop that relate to the services we provide to you, and you will have the option to opt-out of all non-essential email and postal mail.
Does The D.O.G Shop Share Any Information It Receives?
We respect your privacy and appreciate your business. At no time do we ever provide your account contact or payment information to any third party vendor, associate or service provider unless absolutely necessary in order to complete your transaction and order.
The Use Of Non-Personally Identifiable Information?
For each visitor to reach the site, our systems collect the following non-personally identifiable information:
- browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address.
This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this Site.
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.
How Do You Protect The Information About Me?
The D.O.G Shop is PCI compliant meaning that our servers and systems are monitored constantly to ensure all services provided by The D.O.G Shop are as secure as they can be. The D.O.G Shop protect the security of any sensitive information you may transmit to us by using Secure Sockets Layer (SSL) encryption using 128-bit encryption.
Accessing Your Personal Information
You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please contact us using the form below or calling 1300 982 526. You may be required to put your request in writing for security reasons.