Product Ordering Information:
We accept Visa, MasterCard, AMEX and Paypal payment options. You can also place your order over the phone (1300 982 526) or via direct deposit into our bank account. If you also use Safari browser and have a valid Apple Pay ID, you will also be able to pay via Apple Pay.
The D.O.G Shop offers FREE SHIPPING Australia Wide* on all order over $100. On orders up to $100 we charge a Flat Rate of $6.95 Australia Wide*. The FREE SHIPPING and Flat Rate Shipping options Australia-Wide cover approximately 95%* of all products available online. Exclusions do apply to heavy, bulky items. All orders to New Zealand are charged at a flat rate of $10 AUD per order. We use Auspost International eParcel for the majority of deliveries, however depending on your order or location, we may use an alternate courier service. Please refer to our Shipping Policy for full terms and conditions.
You will receive an email containing your order tracking number as well as a link through to Auspost for you to keep up to date with the status of your delivery. You can also log into Your Account anytime to view your order history details to gain access to your tracking number.
As long as we have not already dispatched your order, or placed a special order from a supplier for your items, we can cancel your order and refund your payment from our system. Please use the contact form below or call us on 1300 982 526 during business hours. If it is too late to cancel your order, please refer to our Returns Policy for further information.
If you miss the delivery attempts, your order they will typically leave a calling card. This calling card contains details on how to collect the order, or how to arrange a re-delivery. If the order is returned to sender as a result of a failed delivery attempt, we will contact you to either arrange a re-delivery (at additional cost) or if preferred arrange a refund for the order items only.
Is Your Site Secure And Private:
The D.O.G Shop understands the sensitivity of customer information. For this reason our domain is fully secured by a certified, trusted, encrypted SSL connection. When our website uses SSL extensions for security transactions between your web browser and our web server, information passed to and from the server using 256bit encryption. This prevents hackers accessing your webpage session, making sure personal and sensitive important information remains safe. If you place an order over the phone, after we process your payment, we immediately and securely destroy any sensitive data you provided to us.
How Can I Access My Order Information:
No. You can either checkout as a guest, or you can create an account. Your Account provides many benefits such as quicker, more convenient ordering and checkout as well as being able to access order history, tracking, and maintaining or updating your personal details. You can cancel or delete your account at any time.
You can request your account login details from the account login page by selecting the “Lost Your Password” link. Once you have entered your account email address you will be sent an email containing a link that will allow you to reset your password and regain access to your account. If you have any problems at all, please contact us.
What Is Your Returns Guarantee:
You have a couple of options for exchanges. You can return the item(s) like you would for a refund, and we can contact you, or you can place a NEW order for the exchanged items and return your original order for a refund. Please refer to our Returns Policy for full details.
If you ordered online, you will be able to view your order history in Your Account. If you can provide us with your order number, in most cases we will be able to validate your purchase and that will be all that is required. If returning an item(s) purchased in-store, we will need to have proof of purchase, so a receipt or copy of an original receipt will be required. Please refer to our Returns Policy for full details.
Didn’t Find The Answer?
We are here to help, please contact us using the form below or on 1300 982 526